• In stock orders ship within 24 hours (excluding weekends).
• Weekend orders will be processed the next business day.
• All pickup order must be verified with a photo ID before the parts are released.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-12 business days to arrive and will ship to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Backorder parts from Germany usually take 15-20 days before it would ship to you.
• Audi Tradition, ABT, P3, and BG products will not be eligible for any shipping discounts.
• Your order may be shipped Overnight for an additional cost.
• Overnight orders will be shipped out when stock is available.
• Oversized shipments may incur an additional charge; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• We are not responsible for any lost or stolen packages that are delivered.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

• Contact us to arrange for any returns.
• We do not supply return labels for wrong parts ordered by the consumer unless it is a catalog error or a lookup error by one of our associates.
• A copy of the invoice will need to be included with the return.
• There is a 15% restocking fee charged against all returned parts.
• Parts must be resaleable and in the original packaging.
• We cannot take back used, installed, or tried parts.
• We cannot take back tools.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.